Truly Madly Vintage aims to deliver your item to you as quickly as possible and we aim to despatch goods within 1 working day (excluding weekends and Bank Holidays). We will inform you if we cannot despatch goods within 3 working days of the order being placed (excluding weekends and Bank Holidays).
Where Goods are to be supplied from stock, such supply is subject to availability of stocks at the date of your order.
All items are sent via Royal Mail or ParcelForce. Standard delivery is £4.00 per order and is sent 1st Class recorded delivery. If you are not at home to receive the parcel it will be taken to the local Post Office for you to collect as a signature is required.
For orders over £50, or to ensure next day delivery, we would recommend Royal Mail 1st Class Special Delivery as this provides a higher level of insurance. This costs £6.50. Special delivery orders placed before 1.00pm will be sent the same day and are guaranteed delivery before 1.00pm the next day (excluding Saturdays, Sundays and Bank Holidays). If a special delivery order is placed after 1.00pm and next day or Saturday delivery is required, please call us on 07843 439 537 and in most cases we should be able to deliver in time.
We will combine all items in your shopping cart and charge one delivery charge. Please note that if the weight of your package exceeds 2kg additional shipping costs will be invoiced to you after the order has been placed.
Once your package has been dispatched you will receive a confirmation email. We will arrange to send the item using the payment method specified by you during the checkout process but regret that we cannot guarantee the delivery time as this is outside of our control.
Flat rate fees apply as follows:
In the extremely rare event that your order is lost on its way to you, we will refund you in full after 15 days from when it was sent & we will follow up ourselves with Royal Mail. Royal Mail may contact you as part of the claim process.
The following conditions apply to the above options:Should the weight of any UK Recorded Signed or UK Special Delivery consignment be in excess of 2KG in weight, we reserve the right to upgrade shipment of your order to a National Carrier and ask for additional monies to cover increased postage costs.
Although Truly Madly Vintage are responsible for shipping and making any claim for compensation for loss or delay on your behalf, any claim will be limited to the maximum compensation allowed by the shipping method you choose. In respect of any shipment, all goods leave us in appropriate packing material and in a non-damaged state. Truly Madly Vintage themselves will not accept liability for any claim for non delivery of goods or items deemed broken in transit, though depending on the circumstances, we may, at our sole discretion, claim compensation or replace goods where applicable via the appropriate carrier on your behalf.
We are happy to accept international orders and to ship internationally, please contact us to a personalised shipping quote. Non-EU customers are responsible for Import Duty/Tax in their respective countries. Unfortunately we cannot advise you what these costs will be - please consult your local customs office for more information.